Elevate your Customer Relationships
Predicting challenges and addressing them in advance is crucial for providing a seamless customer experience. While you may think you have all the information you need, chances are you’re overlooking valuable data. Postal Data – mail delivery and address quality data – are the keys to enhancing your customer experience strategy.
Poor customer experience can have lasting impacts to your Organization:
Poor customer experience can have lasting impacts to your Organization:
In today’s competitive landscape, where customer expectations are constantly evolving, businesses must navigate numerous obstacles to ensure customer satisfaction and build loyalty.
73%
of customers say CX is their top consideration when deciding whether to purchase from a company
l
$1.6 Trillion
loss in the U.S. as a result of consumers switching brands after receiving bad customer service
l
60%
of consumers have purchased something from one brand over another based on the service they expect to recieve
We recognize the challenges of interpreting USPS® data and navigating its nuances. That’s why we’re here to simplify the process for you.
Visibility into Mail Delivery Status
We transform postal data into meaningful information to support your customers and call centers.
Our data encompasses crucial information such as the delivery status of each mail piece, potential delivery delays, and even the identification of incorrect addresses. This rich dataset is not only comprehensive but also customizable to align seamlessly with your CRM system. By integrating this data with your CRM, you gain access to real-time updates that empower your call centers and self-service portals with the latest information.
Optimizing Call Center Responsiveness
Equipping your call center agents with real-time visibility into mail delivery status enables them to handle inquiries swiftly and efficiently.
Armed with this data, your customer support agents can effortlessly retrieve and share the status of any mailpiece, enhancing their ability to provide proactive and informed assistance.
Agents can resolve customer inquiries in a single call, eliminating the need for multiple follow-ups and enhancing overall customer satisfaction.
Proactive Customer Communication
By harnessing comprehensive insights into each step of a mailpiece’s journey, your company gains the ability to proactively engage customers with timely notifications of delivery status via email or SMS messaging. This proactive approach simultaneously enhances the client’s experience while reducing call volume by preemptively addressing customer inquiries and concerns.
Enhancing Enterprise Address Data Quality
To ensure your customers get your communications at the right place at the right time, you need accurate addresses.
Achieving the highest levels of address data quality can be a challenge due to the intersection of USPS requirements, specific business requirements, and the substantial number of individuals moving each month (1-1.5% of the country’s population).
Proactive customer communication begins with the right address
Our advanced processes go beyond industry standards to provide the highest levels of address data quality. We combine our process with industry-leading expertise to implement a business rules-driven process that leverages industry tools like CASSTM, NCOA® (18 and 48 Month), DSF2®, Address Change Service (ACS®), Secure Destruction, as well as a proprietary address change data set, to ensure a customizable comprehensive strategy to solve this challenge.
Gain a competitive edge with improved customer experience
Unleash the potential of your organization by prioritizing exceptional customer experiences, proactively mitigating risks such as decreased customer loyalty, higher support costs, reduced customer lifetime value, negative brand perception, missed growth opportunities, and regulatory compliance risks.